Front of House Lead

Iowa City, IA
Wilson's Ciderhouse

Front of House Lead

Job Type: Full-Time, Hourly

Location: Iowa City, Iowa

Pay: $18-26/hr (includes tips)

Benefits: Paid Time Off, Health Insurance, Employee Discounts

Reports directly to GM


  • Oversee all front of house activities to ensure quality of service, making sure all guests feel welcome, comfortable, and receive prompt service. 
  • Observe all front of house interactions with guests and make improvements to systems as needed. 
  • Responsible for being very knowledgeable about the Ciderhouse menus, acting as the expeditor, and the liaison between front of house and back of house teams during service hours. 
  • Be able to explain in detail Wilson’s Ciderhouse’s concept and practices to employees and customers. 
  • Maintain a productive and enjoyable work environment for all staff. Build a strong relationship between the front of house and back of house teams. 
  • Step in to help front of house staff in the dining/bar areas when needed. 
  • Hire and train front of house staff. 
  • Make and implement employment and termination decisions for front of house staff. 
  • Staff dining room and bar appropriately to maximize sales and customer service; schedule front of house staff as required by anticipated business activity and make changes as needed.
  • Allocate time to study service industry; stay up to date on restaurant service trends.
  • Manage front of house labor costs to ensure the prime cost goal is reached. 
  • Oversee the bar and maintain bar costs to ensure the prime cost goal is reached. 
  • Work with the kitchen team to ensure sales goals are reached. 
  • Work with online and offline customer service to track feedback from customers and create a customer feedback database. Make improvements to customer service and dining experience based on feedback. 
  • Directly manage the reservation process to ensure all emails/phone calls receive a timely response. 
  • Pass along customer feedback to kitchen staff and work with the Chef to ensure quality of menu items. 
  • Complete inventory of all front of house supplies weekly and place orders as needed.
  • Ensure that all products are received in correct quantities and conditions. 
  • Ensure that Wilson’s Ciderhouse opening and closing procedures are properly completed each day. 
  • Understand all Wilson’s Ciderhouse policies and enforce them when necessary. 
  • Fully understand and comply with all federal, state, county and municipal regulations regarding health, safety and labor requirements. 
  • Work with the marketing team to create engaging content for Wilson’s Ciderhouse; make basic, but regular contributions to the Wilson’s Ciderhouse social media marketing.  
  • Ensure all front of house space and equipment is well cleaned and well-maintained. 


  • Knowledge of service and food and beverage, generally involving at least three years of front-of-house operations and/or assistant management positions.
  • Demonstrated interest in team management. Must be organized and able to communicate clearly with managers, kitchen, and dining room personnel, and guests.
  • Possess basic math skills and have the ability to operate a POS system.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to reach, bend, stoop and frequently lift up to 50 pounds.
  • Must have the stamina to work 40 to 50 hours per week.

Join the team
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Our Future

Wilson's Orchard & Farm owner, Paul Rasch shares our vision for the future of our farm and food systems in Iowa


Our Mission

We value growth, collaboration, responsibility, open-mindedness, agility, creativity, and high-functioning teams.

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Our Team

Farmers, chefs, bakers, cider makers, and more! We are dedicated to creating a supportive and team-oriented workplace.

Meet the Team