Front of House Lead

Job Type: Full-Time, Hourly

Location: Iowa City, Iowa

Pay: $18-26/hr (includes tips)

Benefits: Paid Time Off, Health Insurance, Employee Discounts

Reports directly to GM

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Responsibilities

• Oversee all front of house activities to ensure quality of service, making sure all guests feel welcome, comfortable, and receive prompt service. 
• Observe all front of house interactions with guests and make improvements to systems as needed. 
• Responsible for being very knowledgeable about the Ciderhouse menus, acting as the expeditor, and the liaison between front of house and back of house teams during service hours. 
• Be able to explain in detail Wilson’s Ciderhouse’s concept and practices to employees and customers. 
• Maintain a productive and enjoyable work environment for all staff. Build a strong relationship between the front of house and back of house teams. 
• Step in to help front of house staff in the dining/bar areas when needed. 
• Hire and train front of house staff. 
• Make and implement employment and termination decisions for front of house staff. 
• Staff dining room and bar appropriately to maximize sales and customer service; schedule front of house staff as required by anticipated business activity and make changes as needed.
• Allocate time to study service industry; stay up to date on restaurant service trends.
• Manage front of house labor costs to ensure the prime cost goal is reached. 
• Oversee the bar and maintain bar costs to ensure the prime cost goal is reached. 
• Work with the kitchen team to ensure sales goals are reached. 
• Work with online and offline customer service to track feedback from customers and create a customer feedback database. Make improvements to customer service and dining experience based on feedback. 
• Directly manage the reservation process to ensure all emails/phone calls receive a timely response. 
• Pass along customer feedback to kitchen staff and work with the Chef to ensure quality of menu items. 
• Complete inventory of all front of house supplies weekly and place orders as needed.
• Ensure that all products are received in correct quantities and conditions. 
• Ensure that Wilson’s Ciderhouse opening and closing procedures are properly completed each day. 
• Understand all Wilson’s Ciderhouse policies and enforce them when necessary. 
• Fully understand and comply with all federal, state, county and municipal regulations regarding health, safety and labor requirements. 
• Work with the marketing team to create engaging content for Wilson’s Ciderhouse; make basic, but regular contributions to the Wilson’s Ciderhouse social media marketing.  
• Ensure all front of house space and equipment is well cleaned and well-maintained. 

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Qualifications

• Knowledge of service and food and beverage, generally involving at least three years of front-of-house operations and/or assistant management positions.
• Demonstrated interest in team management. Must be organized and able to communicate clearly with managers, kitchen, and dining room personnel, and guests.
• Possess basic math skills and have the ability to operate a POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must have the stamina to work 40 to 50 hours per week.

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